Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Biggar | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Biggar is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Biggar is a GPhC registered online pharmacy weight loss clinic serving patients in Biggar and across the UK. We are the data controller responsible for your personal information.

If you have any questions about this policy or how your data is handled, please contact us at:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.

2. Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, weight, BMI, current medications, and health questionnaire responses
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Order data: Details of products and treatments you have ordered from us

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist consultation process
• To process and dispatch your orders, with delivery typically completed within 1 working day of pharmacist approval
• To communicate with you about your orders, treatment, and any clinical queries
• To maintain accurate pharmacy records as required by law and GPhC standards
• To send appointment reminders or follow-up communications related to your care
• To improve our website and services through analysis of usage data

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how users interact with our site so we can improve it
• Functional cookies: Remember your preferences to enhance your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery providers: To fulfil and dispatch your orders
• Payment processors: To handle transactions securely
• Healthcare professionals: Where clinically necessary or required for your safety
• Legal authorities: Where required by law or regulatory obligation

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. Payment and order data is kept for 6 years for legal and tax purposes. You may request deletion of non-essential data at any time, subject to our legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health and payment data is encrypted and stored securely.

8. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain types of processing, and request that your data be transferred to another provider. To exercise any of these rights, please contact us by email at info@pharmacyweightloss.co.uk or by phone on (+44) 116 4646009. We will respond to all requests within 48 hours and resolve them within one month.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your data.